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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
2
How to copy a drawing element in the editor?
What are the .presso files?
Others
Installation
10
How to deploy Screenpresso?
How to activate Screenpresso PRO?
Licensing
How to install Screenpresso?
How to configure Linear integration with Screenpresso?
How to uninstall Screenpresso?
How to update to the latest version of Screenpresso?
Licensing
39
How many licenses do I need?
Upgrades
Can I order using a purchase order?
Upgrades
Can I use the free version at the office?
What is the update policy?
Upgrades
What are the minimum system requirements?
Others
How long does it take to get the license?
How to retrieve my activation key/license key?
Is payment secured?
Upgrades
How to transfer a license?
How to activate Screenpresso PRO?
Installation
Others
9
Which folders are used?
When does Screenpresso connect to the Internet?
Memory usage?
What are the minimum system requirements?
Licensing
Is Apple Mac OS X supported?
What are the .presso files?
Built-in Editor
Screenshot
6
How to change default image’s definition (DPI)?
Can I change ‘PrintScreen’ shortcut key?
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
Windows' snipping tool stealing Print Screen key shortcut
Troubleshooting
Scaling issue
Troubleshooting
Why my screen capture is overly bright?
Troubleshooting
Troubleshooting
12
Recorded sound is garbled?
Video capture
Screenpresso crashes at startup, what should I do?
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Video capture
Screenpresso does not start with windows
Why shortcut [print screen] key does not always work?
The request was aborted: Could not create a SSL/TLS secured channel
What are the installed .NET versions?
Issue under Windows N
Why my screen turns BLACK when I start a screen capture?
Screenshot
Windows' snipping tool stealing Print Screen key shortcut
Screenshot
Scaling issue
Screenshot
Why my screen capture is overly bright?
Screenshot
Upgrades
13
How many licenses do I need?
Licensing
Can I order using a purchase order?
Licensing
What is the update policy?
Licensing
Is payment secured?
Licensing
support.categories.upgrades
3
Video capture
4
Recorded sound is garbled?
Troubleshooting
Why is the screen dimmed outside of the recording area ?
Can I record a movie?
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Troubleshooting
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